Privacy Policy

1. Introduction

Dynalumen Lda. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

We are the data controller responsible for your personal data. Our contact details are provided in the "Contact Information" section below.

2. Data We Collect

The data we collect includes information you provide directly to us and information we collect automatically when you use our website:

Information You Provide to Us:

• Contact information (name, email address, phone number)
• Company information when you contact us for business purposes
• Messages and communications you send to us
• Information provided in contact forms or enquiries

Information We Collect Automatically:

• Website usage data and analytics information
• IP address and browser information
• Cookies and similar tracking technologies
• Pages visited and time spent on our website

3. How We Use Your Information

We use your personal data for the following purposes, and how we use your information depends on the legal basis for processing:

• To respond to your enquiries and provide customer support
• To provide our concrete repair consultation services
• To improve our website and services through analytics
• To comply with legal obligations and protect our legitimate interests
• To send you relevant information about our services (with your consent)

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please see our Cookie Policy.

5. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for specific processing activities
• Legitimate Interests: For website analytics and improving our services
• Contract Performance: To provide services you have requested
• Legal Obligation: To comply with applicable laws and regulations

6. Data Sharing and Disclosure

We may share your personal data with:

• Service providers who assist us in operating our website and business
• Analytics providers such as Google Analytics
• Legal authorities when required by law

We do not sell, trade, or rent your personal data to third parties for marketing purposes.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact enquiries: 3 years from last communication
• Website analytics data: 26 months (Google Analytics default)
• Cookie consent records: 12 months
• Legal compliance data: As required by applicable law

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

9. International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

13. Supervisory Authority

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the relevant supervisory authority. In Portugal, this is the Comissão Nacional de Proteção de Dados (CNPD).